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FAQ

Q: Who can benefit from your products?
A: Although we provide "at your door" service in select areas of Florida and Texas, all new and used auto dealers, boat dealers, motorcycle dealers and RV dealers throughout the US and Canada can use our website and benefit from our products and customer support.

Q: How long have you been in business?
A: We began operations as De Vries Specialties in Florida in 1992 and expanded to Texas in 1996. Click here to learn more about De Vries Specialties mission, key personnel and unique method of customer service.

Q. How do you help auto, boat, motorcycle and RV dealers?
A: If you are part of our "at your door" service program, an experienced sales representative will call on you with a fully stocked vehicle, providing you with options to buy right on the spot. If you are ordering products through our website, we can offer you the same great level of personalized assistance by phone. When you call us at 1-800-443-8190, our experienced and knowledgeable representatives will take time to determine your needs and budget. They will provide you with cost effective operating supply ideas and promotional product ideas for making you more profitable.

Q: Besides operating supplies and promotional products, are there other products that you sell?
A: We also sell flags, flagpole components, custom vinyl banners and net banners to cities, municipalities, apartments, condominiums, banks, commercial buildings and school districts.

Q: Can I request and receive "at your door" service?
A: If you are located in Southwest Florida between Sarasota and Marco Island or central Texas between Waco and San Antonio and are an auto dealer, boat dealer, motorcycle dealer or RV dealer, you can request "at your door service" by calling 1-800-443-8190 or by sending an email inquiry to sales@autodealersuppliesusa.com. Based upon your location and purchasing volume, De Vries Specialties will determine eligibility for our "at your door" level of service.

Q: How do I place a custom order?
A: We customize a wide range of products with your logo and company information. Basic information about customization of products is available from the product detail page when you select a product within our shopping cart. Because there are numerous choices that apply to customized products, we ask that you place your custom orders by phone.

Q: What methods of payment do you accept?
A: We accept Visa, MasterCard, Discover and American Express for purchases made via our shopping cart. When purchasing by phone, fax or email, we provide you with an invoice that includes the amount of your purchase plus shipping and handling fees. This amount may be paid by credit card, your company check based upon previous payment history, certified checks or money orders. CODs are not accepted. More about our order policies ....

Q: What are your policies about returns and what do I do if I receive damaged merchandise?
A: We do accept returns on regularly priced merchandise within 30 days of the original date of invoice. There are no returns on custom orders. Products must be in their original package and condition for resale. To receive replacements for items received in damaged condition due to manufacturing, we must be notified within 72 hours. We handle claims with UPS in the event of damages that occur during shipment. Please notify us within 72 hours to receive credit or replacement. Review full details of our policies about returns and replacements ...

Q: What carriers do you use for shipping and do I have choices?
A: All in-stock items will ship the same day or following day via UPS Ground Service, unless another method is requested. To save you money on freight, your order will automatically ship from Florida or Texas depending upon which shipping center is closest to you. More about shipping ...